Terms of service
Last updated: 28 October 2026
1. Introduction
QuitWell is an online patient support service providing access to general smoking cessation information and pharmacy services.
All pharmacy services, including pharmacist assessments, prescription processing, product sales, payment processing and order fulfilment, are provided by Quick Rx Pty Ltd (ABN 52 659 612 629), trading as Quit Med (referred to in these Terms as “the Pharmacy”).
These Terms of Service (“Terms”) govern your use of the QuitWell website and its associated online services.
By accessing or using this website, you agree to these Terms. If you do not agree, please do not use the website.
2. General Information
Information published on the publicly accessible pages of this website is provided for general informational purposes only.
It is not intended to replace professional medical advice, diagnosis or treatment.
You should seek advice from an appropriately qualified healthcare professional regarding your individual health circumstances.
Information provided on this website does not constitute a recommendation, endorsement or guarantee of any particular treatment or product.
3. Patient Registration and Accounts
Certain services require users to register an account and sign in.
When registering or using an account, you agree to:
* Provide accurate and current information.
* Keep your login credentials confidential.
* Notify the Pharmacy if you become aware of unauthorised access to your account.
* Use the website only for lawful purposes.
You are responsible for activity conducted through your account, except to the extent that applicable law provides otherwise.
The Pharmacy may restrict or suspend access to an account where reasonably necessary to protect patient safety, prevent misuse or comply with legal requirements.
4. Pharmacist Assessment and Prescription Services
Patients seeking access to pharmacy services may be required to complete an application or assessment process.
The Pharmacy and relevant healthcare professionals are responsible for assessing individual circumstances and determining the appropriate next steps.
Submitting an application, registering an account or completing an assessment does not guarantee that:
* A prescription will be issued.
* A particular treatment will be recommended.
* A particular product will be supplied.
* An order will be accepted.
Any prescription must be issued by a healthcare professional legally authorised to prescribe the relevant treatment.
All clinical decisions and pharmacy supply arrangements are subject to applicable Australian laws and professional requirements.
5. Pharmacy Products and Orders
Access to certain product information and ordering functions may be restricted to eligible patients who have completed the required assessment and authorisation processes.
Products are supplied by the Pharmacy, subject to applicable legal requirements and professional assessment.
The Pharmacy reserves the right to decline or cancel an order where necessary to comply with legal requirements, professional obligations, patient safety considerations or product availability.
If an order has been paid for and cannot be fulfilled, the Pharmacy will arrange an appropriate refund in accordance with applicable law.
Nothing in these Terms guarantees the availability or supply of any particular product.
6. Prices and Payments
Where products or services are available to eligible patients, applicable prices and charges will be displayed before payment is completed.
Payments for pharmacy products and services are received by, or processed on behalf of, Quick Rx Pty Ltd, trading as Quit Med.
The Pharmacy is responsible for the relevant sales transactions, payment administration and any applicable refunds.
Payment processing may involve third-party payment service providers.
7. Delivery and Order Fulfilment
Orders accepted by the Pharmacy are fulfilled by Quick Rx Pty Ltd, trading as Quit Med.
Delivery availability, costs and estimated delivery times may vary depending on the delivery address, product requirements and applicable legal restrictions.
Any delivery estimates are indicative and are not guaranteed.
The Pharmacy may decline delivery to a location where supply or delivery would not comply with applicable requirements.
8. Returns, Refunds and Consumer Rights
Returns and refunds are handled by the Pharmacy in accordance with applicable Australian consumer laws and any relevant legal restrictions affecting pharmacy products.
Certain products may not be suitable for return due to health, safety or regulatory requirements.
However, nothing in these Terms excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded under the Australian Consumer Law.
If you have a question about an order, refund or product issue, please contact the Pharmacy through the website’s Contact page.
9. Privacy and Personal Information
Personal information submitted through the website, including information provided during registration, enquiries and patient assessment processes, is handled in accordance with the website’s Privacy Policy and applicable privacy laws.
Health information is sensitive information and may be collected or used where necessary for patient assessment, pharmacy services and related lawful purposes.
Please refer to the Privacy Policy for further information about the collection, use, disclosure and protection of personal information.
10. Website Availability
We aim to maintain the availability and functionality of the website but do not guarantee uninterrupted access.
Website services may be temporarily unavailable due to maintenance, technical issues or circumstances beyond reasonable control.
We may update, suspend or modify website features where reasonably necessary.
11. Intellectual Property
Unless otherwise stated, the website’s text, layout, graphics and other content are protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial purposes.
You must not reproduce, distribute or commercially exploit website content without the permission of the relevant rights holder, except where permitted by law.
12. Acceptable Use
You must not:
* Use the website for unlawful or fraudulent purposes.
* Attempt to gain unauthorised access to accounts or systems.
* Interfere with the operation or security of the website.
* Submit false or misleading information.
* Use automated systems to disrupt website services.
We may take reasonable steps to prevent misuse of the website.
13. External Websites and Service Providers
The website may contain links to third-party websites or use external service providers to support registration, patient applications, communications, payment processing and other functions.
Third-party services may be subject to their own terms and privacy policies.
The inclusion of a third-party link does not necessarily constitute an endorsement of that provider’s products or services.
14. Limitation of Liability
To the extent permitted by law, Quick Rx Pty Ltd is not responsible for losses arising solely from temporary website unavailability, unauthorised misuse of the website or circumstances beyond its reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability under applicable Australian consumer protection laws.
15. Changes to These Terms
These Terms may be updated to reflect changes in website functionality, pharmacy services or applicable legal requirements.
The current version will be published on this page with its last updated date.
Continued use of the website after updated Terms are published constitutes acceptance of those changes to the extent permitted by applicable law.
16. Governing Law
These Terms are governed by the applicable laws of Australia.
Nothing in these Terms limits any rights or protections available to consumers under applicable Australian law.
17. Contact Information
For enquiries relating to this website, pharmacy services, patient applications or orders, please contact:
Quick Rx Pty Ltd
Trading as: Quit Med
ABN: 52 659 612 629
Website service: QuitWell
Please use the Contact page on this website to submit your enquiry.