Privacy policy

Last updated: 28 October 2026

1. Introduction

QuitWell is an online patient support service providing general smoking cessation information and access to pharmacy services.

Pharmacy services are provided by Quick Rx Pty Ltd (ABN 52 659 612 629), trading as Quit Med (referred to in this Privacy Policy as “the Pharmacy”, “we”, “us” or “our”).

The Pharmacy is responsible for the collection, use and management of personal information submitted in connection with patient registration, pharmacist assessments, prescription applications, pharmacy transactions and related services.

We respect your privacy and are committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

This Privacy Policy explains how personal information is collected, used, stored and disclosed when you access QuitWell or use the associated pharmacy services.

2. Information We Collect

Depending on how you use the website and pharmacy services, we may collect:

Personal and contact information

• Name
• Email address
• Telephone number
• Residential or delivery address
• Date of birth, where required

Patient and health information

• Information provided in pharmacist assessment or prescription application forms
• Relevant medical history and health information
• Information about smoking cessation needs and treatment history
• Prescriptions and related clinical documentation
• Information necessary to assess eligibility for pharmacy services

Account and transaction information

• Account registration details
• Order history
• Payment and transaction records
• Delivery information
• Enquiries and communications with the Pharmacy

Website usage information

• IP address
• Browser and device information
• Pages visited
• Website usage statistics
• Cookies and similar technical information

We collect information that is reasonably necessary for the operation of the website, patient assessments, pharmacy services and related lawful purposes.

3. How We Collect Information

We may collect information when you:

• Register an account on the website.
• Complete a patient application or assessment form.
• Submit information through a Zoho Form.
• Contact the Pharmacy.
• Place an order or make a payment.
• Communicate with pharmacy staff.
• Browse the website.

Information may also be collected automatically through essential website technologies and website analytics tools.

4. How We Use Personal Information

We use personal information for the following purposes:

1. Creating and managing patient accounts.
2. Receiving and processing patient applications.
3. Conducting pharmacist assessments and supporting prescription-related services.
4. Providing pharmacy services in accordance with applicable legal and professional requirements.
5. Processing orders, payments, refunds and deliveries.
6. Responding to enquiries and providing patient support.
7. Sending necessary service communications, including application updates, account notifications and order information.
8. Maintaining website security and preventing unauthorised access or misuse.
9. Meeting applicable legal, regulatory and record-keeping obligations.
10. Monitoring website performance and understanding general website usage.

We do not use patients’ personal or health information to send promotional messages, conduct targeted advertising or market products.

5. Health Information

Health information is sensitive information under Australian privacy law.

Patient and health information submitted through the QuitWell patient application process, including Zoho Forms, is received and processed by Quick Rx Pty Ltd, trading as Quit Med.

We collect and use health information for patient assessment, prescription-related services, pharmacy care and other purposes permitted by applicable law.

Health information is accessed only by personnel and service providers who require access for authorised purposes.

We do not disclose patient health information to third parties for advertising or promotional purposes.

6. Zoho Forms and Other Service Providers

QuitWell uses Zoho Forms to support patient applications and the collection of information required for pharmacy assessment processes.

Information submitted through these forms is received and processed by the Pharmacy.

We may use third-party service providers to support website hosting, patient application forms, account management, payment processing, communications, website analytics and order fulfilment.

These providers may process personal information as necessary to perform services on our behalf.

We do not provide patient information to third parties for their independent marketing purposes.

7. Website Analytics and Cookies

QuitWell uses website analytics tools to understand website traffic and improve website performance.

These tools may collect technical information, including:

• Pages visited
• Approximate location derived from IP address
• Browser and device type
• Visit duration
• General website usage patterns

Cookies and similar technologies may be used to support website functionality, account access, security and website analytics.

QuitWell does not use advertising tracking pixels or behavioural advertising tools to target visitors with promotional advertisements.

You may manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Healthcare professionals involved in patient assessment or treatment.
• Service providers supporting pharmacy operations.
• Payment processing providers.
• Delivery and logistics providers.
• Technology providers supporting website and application functionality.
• Government agencies, regulators or other parties where required or authorised by law.

We do not sell personal information or disclose patient information to third parties for marketing or targeted advertising.

9. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include access restrictions, account authentication, technical security controls and appropriate administrative procedures.

Personal information may be stored in electronic systems operated by the Pharmacy or its service providers.

No internet-based system can be guaranteed to be completely secure.

10. Overseas Service Providers

Some technology and service providers used to operate the website and associated services may process or store information outside Australia.

Where personal information is disclosed to overseas recipients, we will take steps required by applicable Australian privacy law.

The use of overseas technology providers does not change the Pharmacy’s responsibility to handle personal information in accordance with applicable legal requirements.

11. Access and Correction

You may request access to personal information held about you or ask for inaccurate information to be corrected.

Requests can be submitted through the website’s Contact page.

We may need to verify your identity before processing a request.

Access or correction may be subject to applicable legal requirements and permitted exceptions.

12. Retention of Information

We retain personal information for as long as reasonably necessary to provide pharmacy services, maintain appropriate records and comply with applicable legal and professional obligations.

Health records, prescription records and transaction information may be subject to specific legal retention requirements.

When information is no longer required and applicable law permits, we will take reasonable steps to securely delete or de-identify it.

13. Privacy Complaints

If you have a concern about how your personal information has been handled, please contact the Pharmacy through the website’s Contact page.

We will consider your complaint and respond within a reasonable period.

If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in website functionality, pharmacy services, technology or applicable legal requirements.

The current version will be published on this page with its last updated date.

15. Contact Information

For privacy enquiries, access requests, correction requests or complaints, please contact:

Quick Rx Pty Ltd
Trading as: Quit Med
ABN: 52 659 612 629
Website service: QuitWell

Please use the Contact page on this website.